It may be determined in consultation whether it is wise to submit an official complaint to the complaints desk. The confidential adviser provides help with drawing up the complaint and monitors the further procedure. The complaint must be submitted in writing, accompanied by a description of which steps have already been taken. The complaint cannot be anonymous. The name of both the complainant and the accused must be specified in the complaint. In principle, a deadline of one year to submit an official complaint applies to both staff and students.
More information about the complaints desk (including contact details) and an explanation of the difference between a complaint, an objection and an appeal can be found on MyAHK (only accessible to students). You can also find this information in Chapter 13 of the Student Charter.