Student health and wellbeing

More information about public safety and confidential advisors

Complaints

If you feel aggrieved or that you have been treated unfairly, it is possible to lodge an official complaint.

Two regulations apply to complaints within the AHK:

  • For complaints about public safety, unacceptable and deviant behaviour in the sense of sexual intimidation, aggression, discrimination and/or violence, the Complaints procedure for sexual intimidation and aggression (PDF) applies. You can contact one of the confidential advisers if you want to talk in confidence about the undesirable behaviour and/or about the possibility of a formal complaints procedure.

Complaints can only be lodged against the behaviour of people, not against a regulation or decision. It is not possible to appeal against the handling of a complaint.

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Student health and wellbeing

More information about public safety and confidential advisors