Social safety
The AHK must be a safe environment for everyone, as it is vital that you feel comfortable and secure in your studies or workplace. If you have encountered an unsafe situation, please remember that you don’t have to face it alone. Transgressive behaviour does not reflect who we strive to be, how we aim to teach, or how we wish to work together. There are several ways to discuss undesirable behaviour, even if it occurred in the past. The values and standards upheld at our university are detailed in our Code of Conduct for Social Safety.
Complaints desk / Reporting point
If, as a student or employee, you want to know where to go with a report, complaint or question about undesirable behaviour, please contact the Complaints desk. This desk is there to help you find the right way. Your report, complaint or question will be dealt with confidentially. For more information, see the Complaint or Objection page or send your question to klachten@ahk.nl. We will contact you soon.
If you are a former student or former employee of the AHK and would like to know how to make a report about a situation from longer ago, please email the AHK reporting point at meldpunt@ahk.nl. Naturally, every message will be handled carefully and confidentially. You can also contact Mores. This is a national support and advice point for transgressive behaviour in the cultural, creative and media sector.
The AHK's Complaints desk and Reporting point provide information and facilitate the route for making a report or a complaint, objection or appeal. The complaints desk/reporting centre does not handle reports and complaints itself.
Confidential Advisers
If, as a student or staff member, you would like to discuss your experience with someone in confidence, you can always contact one of the AHK's confidential advisers. A confidential advisor listens to you, thinks about possible follow-up steps, and can provide information. The confidential advisor is independent and does not do anything without your permission. You can also contact a confidential advisor if you wish to remain anonymous. Learn more about our confidential advisers.
Report or complaint
You can report an experience of undesirable behaviour to a teacher, study leader, supervisor, director or sometimes to the Executive Board. A report is handled by a supervisor and is more accessible than filing a complaint. Reporting and complaining are two different ways to raise transgressive behaviour and have it investigated. A complaint is handled by the independent Complaints Committee for undesirable behaviour. Do you want to file a complaint about undesirable behaviour? You can do so in writing to the Complaints Committee. You can send your complaint to secretariaat-klachtencommissie@ahk.nl. Read more about how the Complaints Committee works here.
Liaison officer
If you are or have been privately affected by domestic violence or child abuse, you can contact the AHK's liaison officers. The contact details of the attention officers can be found on MyAHK (only accessible for students and staff). Read more about the liaison officers.
Other forms of support
If you need other forms of support, such as guidance on practical or personal matters, or individual training and coaching, please see Support during your study for more information about the student counsellors and the student coach.